Question 1

I don’t know where to start… what should I use?

Accepted Answer

Start simple — Cleanse + Moisturise. Add a treatment once your skin feels comfortable.

Question 2

Is this good for acne-prone skin?

Accepted Answer

Yes — all products are made to support breakout-prone and congested skin.

Question 3

My skin is really sensitive — will this be okay?

Accepted Answer

In general, yes — the products are designed to be gentle and non-stripping.

For very sensitive skin, or for skin that is being introduced to salicylic acid for the first time, we suggest starting with Dottskin every third night and gradually building your routine to nightly use.

The oil can be used morning and evening.

We also highly recommend using SPF during the day.

Question 4

How often should I use the products?

Accepted Answer

"Wash It Off" Cleanser: Start every third night and build up to nightly use.

"Cream It Up" Moisturiser: Start every third night and build up to twice-daily use (morning and evening).

"Balance It Up" Oil: Suitable for use morning and evening.

Question 5

What order do I use everything in?

Accepted Answer

Cleanser → Oil → Moisturiser.

Question 6

Can I use all the products together?

Accepted Answer

Yes, build your routine gradually.
Keep it simple — avoid using too many active products at once.

Question 7

What product helps with breakouts the most?

Accepted Answer

Our “Wash It Off” Cleanser is ideal for oily, congested and breakout-prone skin, helping to gently cleanse and refine the skin’s appearance with salicylic acid. Pair it with our “Cream It Up” Moisturiser, which also contains a small amount of salicylic acid. As a leave-on product, it works gradually to support a clearer-looking, balanced complexion without causing irritation.

For best results, build your routine gradually and keep it simple by avoiding too many active products at once.

Question 8

Will this dry out my skin?

Accepted Answer

While many products for oily skin can feel drying, Dottskin is designed to help address this concern. The three-step system is created to support congested-looking skin while being mindful of the skin barrier.

“Balance It Up” Oil is carefully formulated with non-comedogenic oils to help support the skin’s barrier, while salicylic acid contributes to the cleansing of pores and surface impurities.

Question 9

How long until I see results?

Accepted Answer

Usually within a few weeks with consistent use.

Question 10

Will my skin get worse before it gets better?

Accepted Answer

Purging is a common process that can occur when introducing skincare with active ingredients. It may appear as temporary breakouts, and can vary from person to person depending on skin type and level of congestion. These changes are usually temporary and should settle as the skin adjusts over time.

You can find more information about purging on our website under "The Routine" page.

Question 11

Can I use this with other skincare?

Accepted Answer

Yes, you can use it with other skincare products. However, we recommend avoiding layering active ingredients within the same routine, especially if you are not familiar with their strengths, percentages or formulations. Using multiple actives together can be too intensive for the skin at once.

When using products with active ingredients, we always recommend applying SPF during the day.

Question 12

What if I’ve tried everything and nothing works?

Accepted Answer

This routine focuses on consistency and simplicity — which is often what makes the difference.

Question 13

Do I need every product in the range?

Accepted Answer

No — you can start with the basics and build from there. However, for best results, we recommend using the Cleanser, Moisturiser and Oil as a system, as they are designed to work together to support different aspects of the skincare, including cleansing and barrier support.

Question 14

Do you have a bundle or full routine?

Accepted Answer

Yes — bundles are the easiest way to get started.

Question 15

I’m still not sure what to use — can you help?

Accepted Answer

Of course — reach out and we’ll guide you.

FAQs

Everything you need to know about Dottskin, your routine, and achieving clear, healthy skin.